How Ostina works
From first setup to steady delivery, with practical control at every stage.
Watch what Ostina can do
Start in assisted mode
We map what repeats across your emails, calls, scheduling, quoting, billing and support. We start with draft first output so your team can approve replies, summaries and documents before anything is sent.
- Clear setup and priorities
- Draft first control
- Human escalation on demand
Move at the pace that fits
Once results are steady, AI staff and clones can pass context between roles to keep work moving. Approvals stay in place for sensitive actions and key decisions.
- Progressive rollout
- Sensitive actions protected
- Visibility stays clear
Use the tools you already love
What Ostina does in three clear blocks.
Each block builds on the one before it so your team can adopt at a steady pace.
Setup and mapping
We map what repeats across enquiries, inboxes, scheduling and support so priorities are clear from day one.
Draft first delivery
AI staff roles run with draft first approvals and clear escalation so your team keeps control while speed improves.
Continuous improvement
We review what is working, what is slowing down and what can be improved. We refine the rules, raise autonomy where it is safe and keep reporting clear as demand grows.
A clear journey, from enquiry to support
Handle first contact by email or phone, capture missing details and keep ownership clear so leads do not go cold.
Generate proposals from templates, confirm scope and keep questions moving so quotes go out faster.
Book work cleanly, keep clients updated and store key info in Vault so everyone has the same context.
Keep support tidy, track what is happening and refine what repeats as demand grows.
See the rhythm in action
Click each stage to see what happens, which module helps and how you stay in control.
Marketing
Scenario
We build or use your existing website for lead generation through proven success strategies, so leads come in as fuel for the rest of your flow.
Module
Identity Pixel marketing with Ostina follow-through
Control
Campaign setup, messaging and channel checks are reviewed with clear checkpoints before scale.
Channel
Website, ads, social media, landing pages
Built to keep quality, control and accountability.
Client separation
Client separation and access controls keep each business protected.
Verified recipients
Verified recipients are checked for outbound actions.
Draft first
Draft first by default where appropriate.
Human escalation
Human escalation is always available.
Marketing brings demand in, Ostina keeps follow through consistent.
Faster first responses
Reply fast so paid traffic is not wasted and leads stay warm.
Consistent follow ups
Follow ups stay organised so cost per lead does not rise through missed opportunities.
Clear quoting and handover
Quoting stays consistent so conversions improve and delivery starts cleanly.
Set the right baseline first
Review outcomes each cycle
Scale only when ready
Keep sensitive actions in draft first mode, then raise autonomy when results are steady.
What changes day to day
Quotes and invoices move quicker
Templates and approvals reduce delays and protect consistency.
Learn more
Common questions before you start
Speak to Grace AI
Call on 03300 244 940. They have all the answers.Not by default. We can start in draft mode so your team approves messages before sending.
Yes. Draft only mode is a common starting point while your team builds confidence.
No. We work with your existing setup where possible.
Yes. We can connect to your CRM or use Score as your portal if needed.
Each client setup has clear separation and access controls so information stays in the right place.
That option is always available. Human escalation is built into how Ostina works.
Ready to start with a clear rollout plan?
